Platform guide

For the team that operates a Saptiva AI installation on its own infrastructure (on-prem). It describes what the platform needs, what the operator receives, and what each party is responsible for; Saptiva AI performs the installation together with the Client's operator.

What each person sees

Members only need HTTPS to four names under the base domain (Requirements). The operator also has access to the dashboard, the alerts, and the image registry.

Who does what

Activity	Saptiva AI	Client operator
Provide the cluster, storage, GPUs, network, and certificates		Yes
Preflight check and gap report	Yes	Fixes what is reported
Mirror images to the internal registry	Yes	Provides the registry and the space
Install and upgrade the platform	Yes	Agrees on the window, runs the prior backup
Daily backup and recovery drill	Defines the procedure and runs the drill	Runs and safeguards the backups
Handle infrastructure alerts (GPU, storage, certificates)	Supports	Yes
Handle platform alerts (component down)	Yes	Escalates
Client onboarding, quotas, and menus	Yes	Requests
Manage members, SSO, and credentials for each Client		The Client administrator (Administration)

Chapters

• Requirements: hardware, network, domains, certificates, image registry, and internet egress.
• Installation and Air-gapped installation.
• Upgrade and backup.
• Observability: metrics, dashboards, and alerts that the Client receives.
• Security: isolation between Clients, secrets, retention, and auditing.