SSO does not let you in
Symptom
You type your corporate email, click Continuar (Continue), and see one of these messages:
- "Ese dominio no tiene inicio de sesión único configurado. Usa un enlace de acceso o tu contraseña." (That domain does not have single sign-on configured. Use an access link or your password.)
- "No pudimos conectar con el proveedor de identidad de tu organización. Contacta a tu administrador." (We could not connect to your organization's identity provider. Contact your administrator.)
- "No pudimos completar el inicio de sesión con tu proveedor. Intenta de nuevo." (We could not complete the sign-in with your provider. Try again.)
- "No pudimos crear tu cuenta. Contacta a tu administrador para recibir una invitación." (We could not create your account. Contact your administrator to receive an invitation.)
Cause
Each message points to a different stage:
| Message | Stage that failed |
|---|---|
| "Ese dominio no tiene inicio de sesión único configurado" | Your email domain is not in the Dominio de correo (Email domain) list of the Client's SSO provider (or you typed the email with a different domain). |
| "No pudimos conectar con el proveedor de identidad" | Studio could not reach the provider: network, expired certificate, or outdated metadata. |
| "No pudimos completar el inicio de sesión con tu proveedor" | The provider responded, but the response could not be validated: empty email attribute, or a signature or certificate different from the registered one. |
| "No pudimos crear tu cuenta" | You signed in correctly, but the Client does not allow creating accounts on the fly and you do not have an invitation. |
How to confirm it
- Check the domain of the email you typed against the one your organization uses.
- Click Usar enlace de acceso (Use access link) and try with the same email: if the link works, your account exists and the problem is only with SSO.
- An administrator can see in Administración > Configuración > SSO (Administration > Settings > SSO) whether the provider is Activo (Active), how many days the certificate has left, and which domains it has (SSO).
Solution
- Domain not configured: ask the administrator to add your domain to the provider, or sign in with an access link in the meantime.
- Could not connect or complete: the administrator edits the provider and pastes the Metadata XML nuevo (New metadata XML) if the certificate changed; if the identity provider is down, wait and try again.
- Account not created: ask for an invitation from Accesos (Access) (Members and roles); with SSO active, the invitation sets your role before your first sign-in.
Next step
- Accessing Studio
- SSO (administrators)